Privacy & Policy

Privacy Policy

1. Introduction
This Privacy Policy describes how we collect, use and protect the personal data of users who visit and use our e-commerce site. We are committed to respecting your privacy and managing your data in accordance with the General Data Protection Regulation (GDPR) and other applicable regulations.

2. Data Controller
The controller of personal data is Heaveny. For any questions regarding your privacy, you can contact us at the following email address: support@heaveny.store.

3. Data Collected
We collect the following personal data:

  • Contact details : name, first name, email address, telephone number.
  • Delivery data : delivery and billing address.
  • Payment data : information necessary to complete purchases, such as credit card or IBAN data (this information is managed by a certified and secure third-party provider).
  • Browsing data : IP address, browser type, pages visited and other technical information collected via cookies.

4. Purposes of Processing
We use your data to:

  • Process and manage your orders.
  • Provide customer service.
  • Send promotional communications (with your consent).
  • Improve user experience and personalize site content.
  • Ensure compliance with legal and tax obligations.

5. Legal Basis for Processing
The processing of your personal data is based on:

  • The need to perform a contract (for example, fulfilling an order).
  • Your explicit consent for sending newsletters or promotional communications.
  • Compliance with legal obligations.

6. Sharing of Data
We only share your data with:

  • Third-party service providers (e.g. carriers and payment platforms).
  • Legal authorities, if required by law.
    Your data will never be sold to third parties.

7. Data Retention
We retain your personal data for as long as necessary to achieve the purposes for which they were collected and in accordance with applicable regulations.

8. User Rights
You have the right to:

  • Access your personal data.
  • Request the rectification or deletion of your data.
  • Obtain limitation of processing.
  • Withdraw your consent for marketing activities at any time.
  • File a complaint with the competent data protection authority.

9. Cookies Policy
We use technical, analytical and profiling cookies to improve your experience on the site. You can manage your cookie preferences via our banner or your browser settings.

10. Changes to the Privacy Policy
We reserve the right to update this Privacy Policy. Any changes will be posted on this page with an indication of the date of the update.

Last updated: 08/12/2024